He is a thought leader, speaker and customer service consultant and has published several best-selling books, including ‘The Cult of the Customer’ and ‘Be Amazing or Go Home’. Our first expert on the list barely needs an int roduction – Shep Hyken is the Chief Amazement Officer and owner of Shepard Presentations. “Every Moment of Truth, even if it is a Moment of Misery, is an opportunity to create a Moment of Magic.” – Shep Hyken We’ll now launch right into our top customer service experts you can follow. A customer-first culture is an excellent predictor of business growth, expansion and overall success. The performance of your customer teams is critical for developing those relationships with customers that persist in the long-term.Įvery single customer service expert on this list is an evangelist of the customer service principles that every business should live by.
Outside of customer service, customers are unlikely to have contact with any other human being. Your customer-facing employees are the ones who create a good impression of your brand with customers, responsible for improving customer engagement. When customers contact you, it is an opportunity for businesses to turn a problem into a moment of delight. If your customer service is bad, then you are literally driving customers away. How customers feel they are being treated directly influences how much they are willing to spend with you.Ĩ3% of customers choose good customer service, outside of price and product, as the most important factor when deciding what to buy. Study after study shows that what draws customers to a brand is the amazing customer service, and not only that it makes them stay. The importance of excellent customer serviceīefore we get into the list of customer service experts, let’s take a look at why excellent customer service is so very important. We’ve compiled a list of 12 customer service experts you can follow in 2023 to help you up your customer service game and push the bar higher.
Businesses operating in the service and support industry can only get better if they stay informed about customer service trends, and who better to learn from than these customer service thought leaders? They know that the only way to inspire genuine customer loyalty and satisfaction is to invest in the service they provide the customer – after the sale.Īs a result, there are many customer service experts out there who are regularly sharing their insights into how businesses can improve the customer experience. Successful companies understand that true growth and expansion can only be achieved if they focus as much on customer retention as they do on customer acquisitions.
Increasingly in recent years, many businesses have placed a stronger emphasis on customer service.
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